REFUND POLICY

We want you to be 100% satisfied with services provided from us. If your product is defective or not as described, you don’t need to worry. Just send us an email at customerservice(at!)designedbygary.com and we will make it right by offering you a replacement or refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in the case where you REFUSE to receive it either.

Our return policy lasts 30 days from your delivery date. After the 30-day period, we can’t offer you a refund or exchange unless you have already contacted our Customer Services team.

RETURN POLICY

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

• significantly different from the description or sample shown to you, or
• not what you ordered.

Please be informed that our products are made-to-order and manufactured according to market demand; thus, the items may not always be available. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor’s display. Therefore, please allow for minor differences between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Services team at customerservice(at!)designedbygary.com to start the complaints process. Please include the following information:

• Order number
• video or photo of the faulty product
• complete delivery address
• contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without contacting our Customer Services team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email of any and all options available to you on how to proceed.

We do NOT offer refunds or exchanges on any products purchased during any promotion.

You will be responsible for paying your own shipping costs for returning the item(s).

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us by email at customerservice(at!)designedbygary.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and cannot be cancelled.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.